Working the Cultural Network
penetrate a different level of the company than managers do, and
they're often more observant. You may value the high-ranking
bureaucrat in your social order, but in your cultural network, a
clerk or secretary can be much more useful.
When we as individuals
want to tap into the network, the people we go to first are the
key clerical people. They tell us more about what the
organization is really going on, who's angry with whom, and so
on, than anyone else, including the CEO. They can do this
because secretarial sources form a stable network of relatively
noninvolved and therefore unbiased players.
This particularly true
of the army of professional secretaries who move up the
corporate ladder concurrently with the managers for whom they
work. By the time they become secretaries to senior executives,
they are tremendously savvy about all the serious affairs of
business on the rise pay such attention to moving their
secretaries with them as their own carriers progress: the
secretaries keep them tuned in to what's really happening.
Also, as managers move
up the ladder, they invariably lose touch with the rumor mill.
Their secretaries are invaluable in keeping them tuned into the
latest interpretations of official events. The secretaries
also can help their bosses by passing stories of their deeds on
through the gossip network.
Continue reading about
'working the cultural network'.
The cultural network
are people defined as: